Terms of Purchase
Order Acceptance and Contract Formation
Placing an order through our digital platform constitutes a formal offer to enter into a purchase agreement under the terms specified herein. Your offer is revocable only before we accept it. Acceptance occurs upon the earlier of our dispatch of the ordered products or our transmission of an express acceptance communication. Until acceptance occurs, no legal obligation to supply the ordered products exists. We process orders with due diligence and endeavor to communicate acceptance or declination within a commercially reasonable period following order submission.
We maintain absolute discretion to accept or reject any order. Circumstances that may lead to rejection include stock depletion, supplier withdrawal of a product, detected inaccuracies in product information, payment authorization failures, shipping restrictions, orders that appear to originate from prohibited jurisdictions, and patterns suggesting reseller activity or bulk purchasing abuse. Rejection is communicated to the email address you provide, and any prepaid amounts are refunded without delay. Our decision regarding order acceptance is final and not subject to appeal.
Each accepted order creates a discrete and independent contract. A breach or dispute concerning one order does not affect rights or obligations under any other order. We are not obligated to extend to future orders any terms, discounts, or accommodations provided in connection with a previous order. Each transaction stands on its own, governed by the terms and conditions published at the time of that transaction. Your order history does not create any entitlement to particular pricing, availability, or treatment.
You warrant that you are ordering products in your individual capacity or as an authorized representative of a business entity with legal authority to bind that entity. When ordering on behalf of a business, you represent that you have obtained all necessary internal authorizations and that the business agrees to be bound by these terms. You further warrant that the products you order are intended for lawful purposes and that your purchase does not violate any applicable export controls, trade sanctions, or other legal restrictions.
These terms of purchase, together with our privacy policy, terms of use, and any policies incorporated by reference, constitute the complete agreement between you and us regarding your purchase. They supersede all prior or contemporaneous communications, whether oral or written. No modification of these terms shall bind either party unless evidenced by a writing signed by an authorized representative of our company. The invalidity or unenforceability of any provision shall not affect the validity of the remaining provisions, which shall continue in full force.
Pricing and Payment Terms
All prices quoted on sonos.com are denominated in United States dollars and are exclusive of shipping charges and taxes unless otherwise stated. We reserve the right to adjust prices, introduce new products, and discontinue existing products at any time without notice. The price charged for your order is the price displayed at the moment you submit your order, except where a manifest pricing error has occurred. In cases of manifest error, we may, in our sole discretion, either honor the erroneous price or cancel the affected items and refund amounts paid.
Shipping and handling charges, where applicable, are added to your order total and displayed before you complete your purchase. These charges reflect our costs of processing, packaging, and transporting your order. We may offer free or discounted shipping promotions from time to time, subject to the specific terms of each promotion. Taxes are calculated based on the shipping destination and the applicable tax rates at the time of purchase. You are responsible for all taxes, duties, and fees imposed by governmental authorities in connection with your purchase.
We accept payment through the methods identified on our checkout interface. You agree to provide current, complete, and accurate payment information and to update it if changes occur. We may verify payment information before accepting your order and may decline orders if verification is unsuccessful. You authorize us to obtain pre-authorization or validation checks on your payment method, which may appear as pending charges. These checks are not actual charges and will be released according to your financial institution's policies.
All payment transactions are processed through secure, encrypted connections. We do not store complete credit card numbers on our servers; payment data is tokenized and handled by certified payment processors compliant with Payment Card Industry Data Security Standards. Despite these measures, we cannot guarantee that unauthorized third parties will never defeat our security measures. You agree to notify us immediately of any unauthorized use of your payment method or any other breach of security related to your account.
Special offers, clearance pricing, and promotional discounts are subject to the terms specified with each offer. We reserve the right to impose promotional restrictions including minimum purchase requirements, category limitations, and single-use constraints. Price adjustments for items purchased before a sale or promotion are not available unless explicitly offered by us. Promotional pricing applies only during the stated promotional period and while supplies last. We are not responsible for promotional offers that are missed due to technical issues or connectivity problems on your end.
Product Availability and Accuracy
We strive to maintain current and accurate product listings, but the dynamic nature of retail commerce means that information may occasionally be incomplete or contain errors. Product specifications, dimensions, weights, materials, country of origin, and other attributes are provided based on information from manufacturers and suppliers, and we disclaim responsibility for inaccuracies in data supplied by third parties. We recommend that you verify critical specifications with the manufacturer directly if product attributes are material to your purchase decision.
Visual representations of products, including photographs and videos, are intended to convey a general impression of each item. Actual products may exhibit minor variations from images due to factors inherent in manufacturing processes and digital reproduction. We make no representation that any product will appear exactly as depicted on your display device. If you believe a product you received differs materially from its representation, you may be entitled to return it under our return policy, subject to the conditions and limitations stated therein.
Inventory levels fluctuate continuously. We update availability information regularly, but there may be brief periods during which displayed availability does not match actual stock. Items in your shopping cart are not reserved until you complete the purchase transaction. Simultaneous orders for the same limited-stock item may result in overselling, in which case orders are fulfilled in the sequence in which they were successfully completed. We regret any inconvenience caused by inventory discrepancies and will process refunds promptly for any items that cannot be fulfilled.
We may, without prior notice, impose purchase quantity limits, modify product offerings, or discontinue products. These actions may be necessitated by supplier changes, manufacturing discontinuations, quality assessments, or market conditions. When a product you have ordered is affected by such changes, we will inform you through sonos.com and provide options that may include awaiting availability, selecting an alternative, or receiving a refund. We accept no liability for the consequences of product unavailability or discontinuation beyond the refund of your purchase price.
Order Cancellation and Modifications
Orders may be canceled without charge if the cancellation request is received before the order has been processed for shipment. We process orders efficiently, and the window between order submission and fulfillment commencement may be brief. To request cancellation, access your account order management page or contact our customer service department with your order details. We will confirm whether cancellation is possible and, if so, process the cancellation and any applicable refund. If cancellation is not possible, your order will be delivered and may be returned post-delivery under our return policy.
We may unilaterally cancel an order in circumstances including product recall, supply failure, pricing or description errors, inability to process payment, or reasonable suspicion of unauthorized or fraudulent activity. We are not required to provide detailed justification for cancellation decisions, though we will generally explain the reason. In all cases of cancellation by us, we will refund amounts you have paid. No additional compensation, reimbursement, or damages shall be payable in connection with order cancellation, and you waive any claim to the contrary.
Orders that have been dispatched cannot be recalled or canceled. Should you wish to return shipped products, please initiate a return through our designated process upon receipt. All returns are subject to eligibility verification, and products must be returned in their original condition with all accessories, manuals, and packaging. We reserve the right to assess restocking fees and to deduct return shipping costs from refunds for non-defective returns. Refunds are processed to the original payment method and may take several business days to appear.
Modifications to orders before shipment, including address changes, item substitutions, or shipping upgrades, are accommodated when operationally feasible. Requested modifications that increase the order total require payment of the additional amount before the modification takes effect. Modifications that decrease the total result in a refund of the difference. Modification requests are not guaranteed and may be declined if they would unreasonably delay fulfillment or if the order has progressed beyond a modifiable stage in our fulfillment process.
Limitation of Liability
Except as expressly provided in these terms, we make no representations or warranties regarding our platform, our products, or the purchasing process. All products are sold as-is, and we disclaim all implied warranties including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that products will meet your requirements or expectations, that product descriptions are completely accurate, or that defects will be corrected. Your sole remedy for dissatisfaction with a product is to return it in accordance with our return policy.
Under no circumstances shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of sonos.com or your purchase of products. This exclusion extends to all types of loss, including financial loss, loss of business opportunity, loss of reputation, emotional distress, and property damage. Our maximum liability for any claim relating to a product shall not exceed the amount you paid for that product. These limitations apply regardless of the legal theory advanced and even if we have been advised of the possibility of damages.
The exclusions and limitations in this section are fundamental to our ability to offer products at competitive prices. You acknowledge that if we assumed greater liability, our prices would necessarily be higher. This allocation of risk has been factored into the pricing of every product we sell. Should any court or tribunal determine that any part of this limitation is unenforceable, the remainder shall be enforced to the maximum extent permitted, and the unenforceable portion shall be modified to reflect the parties' original intent as closely as possible.
Force majeure events, defined as circumstances beyond our reasonable control, shall excuse our performance for the duration of such events. Force majeure includes natural disasters, severe weather, acts of government, war, terrorism, civil unrest, labor disputes, utility failures, telecommunications disruptions, supply chain interruptions, and public health emergencies. During a force majeure event, we will make reasonable efforts to minimize disruption and to resume normal operations as soon as practicable. No liability attaches to us for delays or failures caused by force majeure.
Governing law and dispute resolution provisions are essential to the orderly resolution of any disagreement. These terms are governed by the laws of the jurisdiction of our incorporation. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction. Before initiating litigation, you agree to notify us of any dispute and to engage in good-faith negotiations for a period of at least thirty days. This negotiation period provides an opportunity for amicable resolution without the expense and adversarial nature of formal legal proceedings.